What Is UTA On Demand?
UTA On Demand is a curb-to-curb microtransit service in 6 zones across UTA’s service area. It connects riders with other transit services like TRAX, FrontRunner, or bus, and other destinations inside the service zones. It is intended to help with first- and last-mile connections, local connectivity, and access to key neighborhood destinations.
UTA On Demand is adding a new zone in North Utah County on Fall Change Day, August 16, 2026! Learn more below.
How To Ride UTA On Demand
- Download the UTA On Demand app from the App store or Google Play.*
- Set up your account by adding your name, phone number, and email.
- Enter your payment method such as a credit or debit card, or one of UTA’s electronic fare cards.
- Enter the number of passengers and your destination and book your ride! Trips must start and end within the designated service area.
- If you require an accessible ride, click on your name, go to special settings, and choose the setting that best matches your needs.
- The app will provide the pick-up location and vehicle details. Walk to the meet-up location, hop in, and go!
Note: If you try to schedule a ride on UTA On Demand and there is a fixed-route (bus or train) ride available that works better for your trip, the app will give you a fixed-route option instead of a UTA On Demand ride.
*You can also call 385-217-8191 for help setting up your account or booking a ride. For rides in Tooele County, call 435-843-4114.
Service Areas
South Davis County
Salt Lake City Westside
Southern Salt Lake County
Tooele County
North Utah County
West Provo/Orem
Where Can UTA On Demand Take Me?
Click on the trip planner below to learn how you can use UTA On Demand today!
North Utah County Zone Launching August 16
On Fall Change Day 2026,* UTA On Demand service will begin in portions of Eagle Mountain, Saratoga Springs, Lehi, American Fork, Pleasant Grove, Lindon, Highland, Cedar Hills, and Alpine.
Service in this zone is sponsored by Utah County and the Utah Department of Transportation.
Key features:
- Fare is $2.50 or $1 for qualified reduced fare riders. This includes transfers to bus, TRAX, and FrontRunner within 2 hours.
- The zone covers an area of 77.3 square miles and includes several key destinations including Lehi FrontRunner Station, American Fork FrontRunner Station, Primary Children’s Hospital - Lehi, Saratoga Springs Emergency, Eagle Mountain Senior Center, Lehi Junior High, Vista Heights Middle School, Lake Mountain Middle School, Willowcreek Middle School, and American Fork Junior High.
- During peak hours, eligible riders may receive a Lyft ride instead of a Via vehicle. Riders will not need to download the Lyft app for these rides.
- The zone is designed for short, local trips, so the maximum travel distance is 6 miles. Exceptions may be made to connect directly to FrontRunner stations.
*Because UTA On Demand does not operate on Sundays, the first day of service will be August 17.
FAQs
About the Service
UTA On Demand is a curbside service, so you'll be picked up and dropped off close to your destination.
Not necessarily. This is a shared ride service, so you may board with other passengers already in the vehicle, or the vehicle may stop along the way to pick up others. The app matches multiple riders headed in a similar direction into a single vehicle, allowing for quick and efficient shared trips.
Wait times can range from 15–30 minutes during periods of high demand, so please plan ahead to make sure you have enough time to reach your destination.
Riders must be 13 years of age or older. Children under the age of 13 can ride when accompanied by a parent or guardian.
UTA On Demand uses a platform designed and managed by Via.
Booking a Ride
Contact Via's customer service for questions or help booking.
If you're unable to book a trip on your second attempt, contact UTA Customer Service at 801-RIDE-UTA (801-743-3882) for additional options.
Yes. Watch this video to learn how to book a ride over the phone using customer service. If you don't have a mobile phone, you can get help booking a ride by calling 385-217-8191. This number can also be used for questions about the UTA On Demand app or the service in general. You can also send a message to rider support at support-slc@ridewithvia.com.
Accessibility
Riders who use mobility devices can request an accessible van by selecting wheelchair accessibility in their profile. Once turned on, all trips will be booked with an accessible vehicle. Watch this video to see how the service works.
Payment
You can pay in the UTA On Demand app using a credit or debit card, FAREPAY Card, or passes like the Eco Pass or Ed Pass linked to your account. Cards can be added in the app or over the phone by calling 385-217-8191. Cash is not accepted.
Yes. Select "UTA Transfer" under Payment Methods in the app, then show your mobile ticket when you board. For more ways to pay, visit the app help center.
Support
For help booking a ride, questions about the app, or anything else regarding the service, call 385-217-8191 or message Via's rider support at support-slc@ridewithvia.com.
For other questions or to provide feedback on UTA On Demand, please contact UTA Customer Service at 801-RIDE-UTA (801-743-3882) or at rideuta@rideuta.com.